Warranty


Your CADENZZA jewellery comes with a 2-year warranty covering material defects and production faults from your date of purchase. The prerequisite is that you, as the consumer, have purchased the jewellery at a CADENZZA-owned sales outlet or at the CADENZZA Online Shop. We will replace or refund your CADENZZA product within this two-year warranty period following the date of purchase. The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such as leather straps and satin ribbons, abuse or if the jewellery is damaged, for example during an accident. Please note the special Care instructions for CADENZZA jewellery. The CADENZZA warranty does not affect your rights as stipulated in warranty legislation.
These remain valid even in the event of you exercising your rights under the CADENZZA warranty.
Via e-mail: customerservice@cadenzza.com


Product Care


Remove jewellery when doing household work: To prevent jewellery from damage, remove it while performing tasks that could bring it into contact with chemicals or with rough surfaces. Be sure to remove your jewelry before doing household tasks such as gardening and cleaning. Prevent your jewellery to be in contact with cosmetics: Chemicals found in cosmetics can damage your jewellery. As far as possible, try to avoid perfumes, lotion, hairspray and other such items from coming into contact with your jewellery. Don't wear jewellery in swimming pools: Chlorine agent found in swimming pools can react with the metals and gemstones, possibly distorting the color of the metals and erode the finish of the gemstones. So, remember to put your jewellery away before entering the pool. Remove jewellery before playing sport: Jewellery can be damaged while doing sports and, at the same time, jewellery can damage other players around you. Remember to remove all jewellery before playing sport. Remove your jewellery before showering: soap can cause a film to form on top of your jewellery. We advise you to avoid allowing soap to come into contact with your jewellery in order to preserve its lustre.